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Operations and maintenance

This document describes the operations and maintenance of the Sitecore Content Hub™ integration with Salesforce Commerce Cloud.

Data storage

The following Azure data centers can host Content Hub:

  • East US
  • West US 2
  • West Europe
  • Japan East
  • Australia East

Content Hub provides a soft deletion option, which means that you can delay actual deletions for a configurable amount of time.

Note

To learn more about the soft deletion option, see Trash.

Availability

The monthly uptime commitment of Content Hub and Experience Edge is of 99.90%. For the full terms of the Sitecore SaaS products, see Service level agreements.

Important

Enriched content and images are not available. Depending on the search implementation, browsing products can be impacted.

Availability/uptime utilities

API endpoints are available to check the status for all internal services and connections to all used datastores:

  • Content Hub: https://{customer-hostname}/api/status

  • Experience Edge: https://edge.sitecorecloud.io/api/status

Estimated performance metrics

The following metrics are examples of average response times for peak business hours.

ConditionsResponse time
Average response time for object search results in normal conditionsServer time to receive request, get all assets that match a non-unique id/attribute, and begin sending a response with all matching assets with 100 flat attributes each: 100ms.
Average response time for detail access of an object in normal conditionsServer time to receive request, look up an asset by unique id, and begin sending a response with all attributes: 50ms.
Average response time for creation of a new object in normal conditionsServer time to receive request, create a new asset rendition/derivative (for example, image spec and format conversion) with unique id, capture the relation, plus 50 simple flat additional attributes: 150ms to create the asset. Processing time of the rendition depends on media type and size of the asset.
Average response time for updates on an existing object in normal conditionsServer time to receive request, look up an asset by unique id, and update attributes: 50ms.
Note

Because Content Hub is a SaaS solution, metrics can vary depending on conditional variables; for example, internet speed. In case external services/interfaces do not respond, refer to Sitecore support options.

Recovery process

The Sitecore SaaS products are monitored 24x7, 365 days per year. We take immediate action when Content Hub is unavailable. For more details on the disaster recovery process, refer to the following documents:

Note

In case you need support, you can create a support case via the Sitecore Support Platform. See How to create a support case.

Best practices

For the security framework and best practices of Content Hub, refer to the following documents:

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