Operations and maintenance
This document describes the operations and maintenance of the Sitecore Content Hub™ integration with Salesforce Commerce Cloud.
The following Azure data centers can host Content Hub:
- East US
- West US 2
- West Europe
- Japan East
- Australia East
Content Hub provides a soft deletion option, which means that you can delay actual deletions for a configurable amount of time.
To learn more about the soft deletion option, see Trash.
The monthly uptime commitment of Content Hub and Experience Edge is of 99.90%. For the full terms of the Sitecore SaaS products, see Service level agreements.
Enriched content and images are not available. Depending on the search implementation, browsing products can be impacted.
API endpoints are available to check the status for all internal services and connections to all used datastores:
Estimated performance metrics
The following metrics are examples of average response times for peak business hours.
|Average response time for object search results in normal conditions||Server time to receive request, get all assets that match a non-unique id/attribute, and begin sending a response with all matching assets with 100 flat attributes each: 100ms.|
|Average response time for detail access of an object in normal conditions||Server time to receive request, look up an asset by unique id, and begin sending a response with all attributes: 50ms.|
|Average response time for creation of a new object in normal conditions||Server time to receive request, create a new asset rendition/derivative (for example, image spec and format conversion) with unique id, capture the relation, plus 50 simple flat additional attributes: 150ms to create the asset. Processing time of the rendition depends on media type and size of the asset.|
|Average response time for updates on an existing object in normal conditions||Server time to receive request, look up an asset by unique id, and update attributes: 50ms.|
Because Content Hub is a SaaS solution, metrics can vary depending on conditional variables; for example, internet speed. In case external services/interfaces do not respond, refer to Sitecore support options.
The Sitecore SaaS products are monitored 24x7, 365 days per year. We take immediate action when Content Hub is unavailable. For more details on the disaster recovery process, refer to the following documents:
In case you need support, you can create a support case via the Sitecore Support Platform. See How to create a support case.
For the security framework and best practices of Content Hub, refer to the following documents:
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